Community Service Officer

Proposed Position:    Community Service Officer

Responsibilities:         Animal Control, Ordinances, Parking

Position Description:

Community Service Officers (CSO) are responsible for performing many duties to assist in freeing police officers from duties that can be handled by civilian staff.  CSO’s main areas of responsibility would be animal control, ordinances, and parking enforcement.  CSO’s would also be able to assist with other calls for service, such as traffic control and vehicle lock-outs.

The Community Service Officer is a non-sworn employee of the Monticello Police Department and is designated as a civilian position.  Identification symbols worn by community service officers will be that of the City of Monticello’s logo and not of anything that shows the word “police.”   CSO’s do not have powers of arrest, only that of a citizen.

Position Functions:

  1. Enforce city ordinances.  Provide information to residents and explain violations.
  2. Respond to calls for service which include parking enforcement, lock-outs, animal complaints, and other non-criminal calls for service and reports that assist a sworn officer.
  3. Provide administrative assistance to the administrative assistant and police department.
  4. Deploy, monitor, and retrieve speed trailers and/or traffic counters.
  5. Relay squad cars for maintenance and repairs.
  6. Provide child seat education, inspections, and installations, if certified.
  7. Maintain cordial public relations with residents and the business community.
  8. Alert sworn officers and/or dispatch of any incidents or emergencies that require a sworn officer.
  9. Any other duties, as assigned.


A candidate for this position should have a high school diploma or GED and up to one year of related work experience in law enforcement, preferably.

Other requirements:

Must be a U.S. citizen aged 18 years or older and possess a valid driver’s license.  Must be able to speak clearly and communicate on the police radio system.   Have the ability to become LEADS certified.


Knowledge, Skills, and Abilities

A candidate for this position should have knowledge of the following:

  • City ordinances
  • Safe driving skills and general traffic laws

Skills in:   

  • Applying knowledge of local ordinances
  • Operating necessary tools for responding to vehicle lock-outs and other similar calls
  • Use of computers and proficiency with Microsoft Office programs
  • Radio communication protocols

And the ability to:

  • Read and understand codes and ordinances related to streets, parking, and non-criminal law enforcement, and other public safety laws.
  • Retain information such as radio communication codes, street locations, and routes.
  • Enforce codes firmly and impartially
  • Establish and maintain courteous interpersonal relations with other employees and the public
  • Work well under pressure and calmly in emergency situations
  • Communicate effectively.  Use correct grammar for report writing and departmental correspondence
  • Hook-up, drive, and back-up small trailers
  • Conduct research and assemble data independently and maintain its confidentiality